Your satisfaction is our priority. If something isn't right, we're here to make it right.
30-Day Returns
You have 30 days from the date you receive your item to request a return. To be eligible, items must be in their original condition — unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.
To start a return, email us at mt@myturnstore.com. Once your return is approved, we'll send you a prepaid shipping label and instructions. Please note: items sent back without prior approval will not be accepted.
Return address: 217 Parker St, cement city MI 49233
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can resolve it quickly.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Not sure if your item qualifies? Just reach out — we're happy to help.
Exchanges
The easiest way to exchange an item is to return it and place a new order once your return is approved. This ensures you get exactly what you want, faster.
EU Customers — 14-Day Cooling Off Period
If your order is shipping to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason. Items must be in original condition with tags and packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Keep in mind your bank may take additional time to post the credit.
If 15 business days have passed since your refund was approved and you haven't seen it, please contact us at mt@myturnstore.com.
Your satisfaction is our priority. If something isn't right, we're here to make it right.
30-Day Returns
You have 30 days from the date you receive your item to request a return. To be eligible, items must be in their original condition — unworn, unused, with tags attached, and in original packaging. A receipt or proof of purchase is required.
To start a return, email us at mt@myturnstore.com. Once your return is approved, we'll send you a prepaid shipping label and instructions. Please note: items sent back without prior approval will not be accepted.
Return address: 217 Parker St, cement city MI 49233
Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us right away so we can resolve it quickly.
Non-Returnable Items
The following items are not eligible for return:
- Perishable goods (food, flowers, plants)
- Custom or personalized products
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Not sure if your item qualifies? Just reach out — we're happy to help.
Exchanges
The easiest way to exchange an item is to return it and place a new order once your return is approved. This ensures you get exactly what you want, faster.
EU Customers — 14-Day Cooling Off Period
If your order is shipping to the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason. Items must be in original condition with tags and packaging, along with proof of purchase.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 10 business days. Keep in mind your bank may take additional time to post the credit.
If 15 business days have passed since your refund was approved and you haven't seen it, please contact us at mt@myturnstore.com.
